Refund policy

Returns & Refunds

We hope you love your order from SuesHamperz. However, if you change your mind, we offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, items must be in the same condition as received, unused and in their original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at suewynn2@aol.com before sending anything back. We will provide you with return instructions.

Return postage

If you are returning an item because you have changed your mind, you are responsible for the cost of returning the item to us. We recommend using a tracked postal service, as we cannot be responsible for returned parcels that do not reach us.

Personalised and hygiene-sensitive items

Certain items may not be eligible for change-of-mind returns, including goods made to your specifications or clearly personalised. Sealed goods that are not suitable for return for health protection or hygiene reasons may also be excluded once unsealed. This does not affect your statutory rights if an item is faulty, damaged or not as described.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If your order is damaged, faulty or you receive the wrong item, contact us as soon as possible at suewynn2@aol.com with details and, where possible, photographs so we can resolve the issue.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved. Where a refund is due, it will be made to your original payment method in accordance with your statutory rights. Please allow additional time for your bank or card provider to process the refund.

Nothing in this policy affects your statutory rights.